cancellation and refund policy – Himalayan Herbs Kannauj index

🔄 cancellation and refund policy

Effective Date: 24 june 2025
Website: https://himalyanherbsknj.com

At Himalyan Herbs, customer satisfaction is our top priority. Due to the nature of our products (fragrance oils, attars, perfumes), we follow a strict no-return policy, except in case of damage or defects.

❌ Returns:

We do not accept returns for opened or used products due to hygiene and safety reasons.

✅ Eligible Refund Cases:

You may be eligible for a refund or replacement if:

  • You received a damaged product

  • You received the wrong product

  • The product is missing from your package

📸 Proof Required:

Please email us at support@himalyanherbsknj.com within 48 hours of delivery with:

  • A clear photo/video of the product and packaging

  • Your order number

💳 Refund Process:

  • Once approved, refunds will be processed within 5–7 business days

  • Refunds will be issued via your original payment method

  • In some cases, a replacement product may be shipped instead

❗ Non-Refundable:

  • Opened or used products

  • Fragrance not matching your personal preference

  • Delay in shipping due to courier service

🔁 Cancellations:

Orders can be canceled within 6 hours of placing the order or before shipping — whichever is earlier.